1. Phone Training Intro
Play
2. How to Handle a Call Like a Champ Every Time
3. Get their NAME and REPEAT it.
4. Building Trust and Rapport
5. What happens in the First 30 Seconds
6. Taking Control
7. New Language and Words
8. Don't Carry Rejection into the Next Call
9. Motivation and Inspiration
10. Not Over-Speaking
11. Asking the Right Questions
12. Creating the GAP
13. NEVER put your Customer on Hold
14. Public Speaker
15. Mission vs. Opportunity
16. Relationships KILL Objections
17. Isolating the Objection
18. Diversion vs. Objections
19. Pattern Interrupts
20. Making It Easy to Buy
21. Scratching their Itch
22. Brand New Word Tracks
23. Understanding the Real Concept of the Situation
24. Stalls and Smoke Screens vs. REAL Objections and Problems
25. Keep Dialing and Stay in the Zone
26. How to Deal with Trade Ins
27. Crucial Inventory Learning Exercise
28. Follow up Calls and Videos
29. Fresh Lead Calls and Video
30. Service Customer Calls and Video
31. Orphan Calls and Video
32. High Interest Calls and Video
33. Equity Mining Call and Video
34. Studying the Competition
35. Cash Down Word Tracks
36. Cosigners and Credit Word Track
37. Product Knowledge
38. How to set up a Salesperson for an Apt in BDC
39. Setting up a Backup Plan
40. How to be the Most Valuable Person
41. Become a Great Leader
42. Compete Externally Not Internally
43. WhiteBoard: Time Block Your Day
44. WhiteBoard: Consequence Selling_Painting Pictures_Future Concepts
45. WhiteBoard: Don't Smoke the Books
46. WhiteBoard: How to Funnel Your Customers
47. WhiteBoard: Road to the Sale on the Phone
48. Word Trax: Car Fax
49. WordTrax: I need to sleep on it
50. WordTrax: I Need to Think About it
51. WordTrax: I Was Only Interested
52. WordTrax: I'm going to Sell my Car
53. WordTrax: It's Too Far
54. WordTrax: Miles too HIgh
55. WordTrax: Trade in Value
56. WordTrax: We have a Few More
57. WordTrax: We're going to Hold Off
58. WordTrax: What's My Interest Rate
59. WordTrax: What's My Payment
60. WordTrax: What's My Trade Worth
61. WordTrax: What's Your Best Price
62. WordTrax: I'll get Back with You
63. Answering Inbound Calls
64. Voice Tonality
65. New Language
66. One Call Closes or Several Calls (Phones)
