1. Phone Training Intro
Play
2. How to Handle a Call Like a Champ Every Time
3. Get their NAME and REPEAT it.
4. Building Trust and Rapport
5. What happens in the First 30 Seconds
6. Taking Control
7. New Language and Words
8. Don't Carry Rejection into the Next Call
9. Motivation and Inspiration
10. Not Over-Speaking
11. Asking the Right Questions
12. Creating the GAP
13. NEVER put your Customer on Hold
14. Public Speaker
15. Mission vs. Opportunity
16. Relationships KILL Objections
17. Isolating the Objection
18. Diversion vs. Objections
19. Pattern Interrupts
20. Making It Easy to Buy
21. Scratching their Itch
22. Brand New Word Tracks
23. Understanding the Real Concept of the Situation
24. Stalls and Smoke Screens vs. REAL Objections and Problems
25. Keep Dialing and Stay in the Zone
26. How to Deal with Trade Ins
27. Crucial Inventory Learning Exercise
28. Follow up Calls and Videos
29. Fresh Lead Calls and Video
30. Service Customer Calls and Video
31. Orphan Calls and Video
32. High Interest Calls and Video
33. Equity Mining Call and Video
34. Studying the Competition
35. Product Knowledge
36. How to set up a Salesperson for an Apt in BDC
37. Setting up a Backup Plan
38. How to be the Most Valuable Person
39. Become a Great Leader
40. Compete Externally Not Internally
41. WhiteBoard: Time Block Your Day
42. WhiteBoard: Consequence of Selling, Painting Pictures, Future Concepts
43. WhiteBoard: How to Funnel Your Customers
44. WhiteBoard: Road to the Sale on the Phone
45. Whiteboard: Kill All Dead Ends with Looping
46. WhiteBoard: Don't Smoke the Books
